Refunds & Returns

We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

Returns Policy - Red Light Therapy & Shockwave

Eligibility: Unless the item is defective or damaged during delivery, all returns must be received within 15 days of delivery and be in their original, sealed packaging to qualify for a full refund.

Refunds: Refunds will be issued minus the original shipping cost.

Return Shipping: The cost of return shipping is the responsibility of the customer.

Restocking Fee: All returned items are subject to a 15% restocking fee.

If your item arrived defective or damaged, please contact us immediately with photos so we can arrange a replacement or refund.

INCREDIWEAR RETURNS POLICY

Inspect Upon Delivery

Please check all items immediately upon receipt to ensure they meet your expectations. If there is any issue, contact us right away.

Eligibility for Returns & Exchanges

Items must be unused, in new condition, and include original tags and packaging.

Full refunds are available within 10 days of purchase.

Exchanges or store credit may be issued within 15 days of purchase.

A copy of your receipt or proof of purchase is required.

Refund Details

Regular-priced items: Refunded to the original payment method, excluding shipping costs.

Clearance or discounted items: Eligible for store credit only.

Socks: Final sale unless you received the wrong item or the product is damaged (see below).

Sock Returns

All sock purchases are final sale, except:

If the wrong item was shipped

If the item is damaged upon arrival

In such cases, please email a photo of the item to:
📧 customerservice@sv-equestrian.com

Please confirm your correct sock size before ordering. Exchanges for sizing are not accepted.

Returns Policy - All Other Items (Except Demo Items)

Eligibility: Unless the item is defective or damaged during delivery, all returns must be received within 15 days of delivery and be in their original packaging to qualify for a full refund.

Refunds: Refunds will be issued minus the original shipping cost.

Return Shipping: The cost of return shipping is the responsibility of the customer.

Restocking Fee: All returned items are subject to a 15% restocking fee.

If your item arrived defective or damaged, please contact us immediately with photos so we can arrange a replacement or refund.

Returns Policy - Demo Items

Demo Items are Final Sale Only - No Exceptions

All Demo items are fully tested before shipping.

Return Process

All returned items must include:

A note with your name, daytime phone number, and reason for return

A copy of the sales invoice or the invoice number

Products must be returned in original, undamaged packaging, free of shipping labels (please re-wrap for shipping).

We recommend using ground shipping with tracking and insurance.

We are not responsible for lost or undelivered return parcels.

Retain your proof of shipment in case you need to file a claim.

Shipping charges are non-refundable.
Return shipping is the responsibility of the customer.
We cannot accept COD or “freight collect” returns.

Final Notes

Returns will not be accepted after 30 days from the purchase date.

Items purchased using a discount code are not eligible for return.

If you have questions about your return, please contact us before sending your item.

CENTROPIX KLOUD

CENTROPIX products are shipped directly from Centropix and are subject to their own returns policy. Please contact us vis email to facilitate the return.

customerservice@sv-equestrian.com

Concentrated time saver

Put into use right away and has saved time already. Nice alternative to a pad when a twisting, clawing, biting barn cat needs some therapy.

Cool tool!

I love this thing. The horses are responding to it very well and we’re seeing results very quickly. The service was extremely prompt and straight forward.

Beau Balou swag

As always, SV Equestrian has exceeded expectations. The turnaround was fast, quality is great, and the images are perfect.

Key rings are too large

Key rings are too large, will have to put the ring on the blanket first, then the tag, and it will only sit in the space where it’s thinnest. Will probably end up destroying the tag without being able to move while on turned out blankets.

Cute otherwise.

Hi Jessica, I apologise that your blanket tags did not meet your expectations. Upon checking, it seems that my supplier of the blanks has changed their hole sizing. This is my fault for not checking the rings against the holes as I hadn't realised that they had changed.
I have sent to you this morning 22 extra rings of two different sizes (12 of one size, 10 of another). If they do not fit then please send me an email so that I can rectify the issue. Thank you for your review, we strive to learn from them. SV

Super quick and easy

I ordered a pair of the discount stirrups. The process was real easy and they arrived in record time for rural Canada. They look exactly as pictured and only have a few minor scratches which is what i expected.

Hi there!

Thank you for taking the time to leave a review. We're glad to hear that you had a quick and easy experience ordering our discounted stirrups. We understand that living in rural Canada can sometimes mean longer shipping times, so we're happy to hear that your order arrived in record time. We apologize for any minor scratches on the stirrups, but we're glad they meet your expectations. If there's anything else we can do for you, please don't hesitate to reach out. Happy riding!

Refunds & Returns

We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

Returns Policy - Red Light Therapy & Shockwave

INCREDIWEAR RETURNS POLICY

Inspect Upon Delivery

Eligibility for Returns & Exchanges

Refund Details

Sock Returns

Returns Policy - All Other Items (Except Demo Items)

Returns Policy - Demo Items

Return Process

Shipping charges are non-refundable.
Return shipping is the responsibility of the customer.
We cannot accept COD or “freight collect” returns.

Final Notes

SV EQUESTRIAN

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Let customers speak for us

Proudly Canadian with English Roots.

🐴 The Great Save The Tax Event!

Refunds & Returns

We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

Returns Policy - Red Light Therapy & Shockwave

INCREDIWEAR RETURNS POLICY

Inspect Upon Delivery

Eligibility for Returns & Exchanges

Refund Details

Sock Returns

Returns Policy - All Other Items (Except Demo Items)

Returns Policy - Demo Items

Return Process

Shipping charges are non-refundable.Return shipping is the responsibility of the customer.We cannot accept COD or “freight collect” returns.

Final Notes

Let customers speak for us

Shipping charges are non-refundable.
Return shipping is the responsibility of the customer.
We cannot accept COD or “freight collect” returns.