We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

Returns Policy – Red Light Therapy Products

At SV Equestrian, we take great care to ensure that every Red Light Therapy product leaves us in perfect working condition. All products are individually checked and tested prior to shipping to ensure they are functioning correctly.

Returns & Refunds

Due to the nature of our Red Light Therapy products and their use as therapy/medical devices, for health, hygiene and safety reasons, we are unable to accept returns or provide refunds on products that have been opened, used, or removed from their original sealed packaging.

Returns will only be accepted where the product is:

• Unused and unopened;
• Returned in its original, sealed packaging; and
• In its original, resalable condition.

Return Shipping Costs

Customers are responsible for all costs associated with returning the product to SV Equestrian, including shipping, insurance, duties, taxes, or other applicable charges.

We strongly recommend using a tracked and insured shipping service, as SV Equestrian cannot be held responsible for returned items that are lost or damaged in transit.

15% Restocking Fee

All approved returns are subject to a 15% restocking fee, which will be deducted from the refund amount.

Original shipping charges are non-refundable.

Faulty or Defective Products

As every Red Light Therapy product is checked and tested prior to dispatch, we ask customers who believe they have received a faulty or defective product to contact SV Equestrian before returning the item.

Where applicable, faults or defects will be handled in accordance with the product's manufacturer warranty. Customers should not return a product without first contacting us and receiving return instructions.

Important

By purchasing a Red Light Therapy product from SV Equestrian, the customer acknowledges and agrees that once the original sealed packaging has been opened, the product cannot be returned for a refund due to health, hygiene and safety considerations, except where applicable consumer protection laws require otherwise.

Shockwave Units

Eligibility: Unless the item is defective or damaged during delivery the unit will be replaced. As our items are ordered specifically to fulfill orders, we are unable to offer a refund on any of our products. 

Refunds: Refunds will be issued minus the original shipping cost.

Return Shipping: The cost of return shipping is the responsibility of the customer.

If your item arrived defective or damaged, please contact us immediately with photos so we can arrange a replacement or refund.