Returns or exchanges will be accepted provided the item is unused and has original tags/packaging. Full refunds can be issued up to 10 days from date of purchase. Items can be returned for exchange or store credit up to 15 days from date or purchase. A copy of receipt must be provided.
Returned items must be in new condition with original tags and packaging. Regular priced items will be refunded (less shipping charges) to your original method of payment. Reduced/clearance items, are eligible to receive store credit only.
We strongly suggest to mail the item back to us by Ground Mail with tracking option and value insurance. We cannot accept responsibility for returned parcels which are undelivered. Please retain your proof of postage etc., you may require it in the event of a claim with the carrier.
Please call before to discuss your return options. Shipping charges are non refundable. Return shipping charges are the responsibility of the customer. Sorry, we cannot accept "freight collect" returns. Shipping charges are not refundable. We require a note with your name, daytime telephone number and a brief explanation for our records, as well as a copy of the sales invoice or the receipt number of the sales invoice.
Please contact us at customerservice@sv-equestrian.com should you wish to return or exchange your purchase.
ATTENTION: All Socks are final sale with the exception of wrong items shipped. Please make sure your sock sizing is correct upon ordering. We do not allow socks to be returned otherwise. If product (socks) are damaged or wrong item, please send us a photo to the email address below, so we can process right away. We do not accept exchanges for socks unless they are damaged upon arrival or the wrong item shipped.
** We do not accept EXCHANGES after 30 days from the date of purchase**
ALL custom orders items are non-refundable.
*Please note the following items cannot be returned: personalized or special order items, clearance items/ items purchased with a discount code.
SV EQUESTRIAN STIRRUPS RETURN POLICY
Damages and issues
Please inspect your order as soon as you have received it and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.
Every stirrup is checked and a logo tag added at time of shipping to ensure that this doesn't happen, however things can and do happen in shipping and in that instance we will help you file for compensation with the postal service responsible as every item is shipped with insurance.
Exceptions / Non-returnable items
At this time, stirrups and any custom products (such as special orders or personalized items), are FINAL SALE unless they arrive damaged.
Shipping charges are non refundable. Return shipping charges are the responsibility of the customer. Sorry, we cannot accept "freight collect" returns. Shipping charges are not refundable. We require a note with your name, daytime telephone number and a brief explanation for our records, as well as a copy of the sales invoice or the receipt number of the sales invoice.
Please get in touch if you have questions or concerns about your specific item and they will be addressed in a timely manner.
Please contact us at customerservice@sv-equestrian.com should you wish to return or exchange your purchase.
BEMER THERAPY
THE BEMER THERAPY products are shipped directly from Bemer within 24 hours of the order being received. Any returns are to be made directly to Bemer.